Please beware that the shipping transit time excludes the production time we need to prepare your order, the total time until your package arrives will be the production lead time plus shipping time to your location.

All pieces are custom made by our small team and artisans in London. Please allow up to 5 working days for turnaround. Your patience is highly appreciated.

If you need to receive your order by a certain date, please leave a message in special requirement or email info@sweetlimejuice.com with the subject line RUSH ORDER and we will find the best option for you.

For any faulty or damaged items, please inform us via the enquiry form or email no later than 3 days of receipt. While our guarantee covers potential manufacturing defects, SWEETLIMEJUICE cannot be held liable for damages resulting from improper usage or negligence, as well as aesthetic changes and defects that arise from regular wear and tear, aging, or oxidation.

Royal Mail Special Delivery Guaranteed by 1pm®

Cost: £5 - Est delivery time: next working day by 1pm within the UK. Please allow extra time for transit during holiday seasons.

FedEx International Economy®

Cost: £25 - Est develiry time: 3-5 working days to most locations. Please allow extra time for transit during holiday seasons.

FedEx International Priority®

Cost: £30 - Est develiry time: 1-3 working days to most locations. Please allow extra time for transit during holiday seasons.

Free express shipping on purchases over £250 within UK.

Free standard shipping on purchases over £400 worldwide.

Import duty is charged by governments on goods coming from other nations, with different duty rates and laws varying from country to country. Please note SWEETLIMEJUICE is not liable for any fees, duties, or taxes imposed on international shipments based on the destination country's customs policies.

Estimated delivery times are offered solely as a reference. They do not consider any possible postponement caused by payment approval, courier delays, customs clearance, etc.

Items purchased from sweetlimejuice.com can be returned or exchanged within 21 days of receipt, with the exception of customized or bespoke products, which are not eligible for return or refund. The item(s) must be returned in perfect and unused condition with the original jewellery box and pouch intact, and the invoice.

Starting Your Return/Exchange:
Please contact us at info@sweetlimejuice.com with your order number and the item(s) details you wish to return. Upon approval, you will receive a confirmation email with further instructions.

Return Shipping Options:
1. Prepaid Shipping Label: To avoid unnecessary import duties and taxes, we offer a prepaid return shipping label with FedEx or DHL for £35, which includes an admin fee. Please provide the collection address, contact name, phone number, and email when requesting a label. This fee will be deducted from your refund.

2. Self-Managed Shipping: If you prefer to use your own shipping method, please note that you are responsible for all return shipping costs, taxes, and import duties. Any additional costs incurred will be deducted from your refund. Ensure the item(s) are returned in their original condition, and retain proof of shipment as SWEETLIMEJUICE is not responsible for any damage or loss during transit.

Return Address: Studio 16C, SPACE Place, 129-131 Mare Street, London E8 3RH, United Kingdom

We reserve the right to reject returns that do not meet these criteria and will notify you via email if your return is rejected.

Refunds will be processed upon the receipt and inspection of the returned item(s).

Notification regarding the return process will be provided as soon as the product(s) has been inspected. If the return is approved, a refund will be initiated to the original payment method. The credit amount will be issued after a few days depending on the bank's policies.

Please note that the original shipping fee will not be refunded unless the product(s) received is faulty. Furthermore, additional duties, taxes, or charges that may be incurred for orders outside of the UK will not be refunded. Shipping costs for uncollected packages will also not be refunded.

Product purchased as ‘final sale’ cannot be for return or exchange, except in the case of a manufacturing defect.